Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact details (phone number, email address, postal address)
• Purchase history and product preferences
• Payment information (processed securely through our payment partners)
• Warranty and service request information
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms used
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and warranty services
• Communicating about products, services, and promotions
• Improving our products and services
• Personalizing your shopping experience
• Analyzing website usage and performance
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Delivery and logistics partners
• Warranty and service providers
• Marketing and analytics partners
• IT service providers

3.2 Brand Partners

We may share necessary information with product manufacturers for warranty registration and service purposes.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulations, or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and encryption
• Regular security assessments
• Limited access to personal information
• Staff training on data protection
• Secure payment processing through certified partners

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent where we rely on it for processing

To exercise these rights, please contact us at info@rajelectronicspune.com or call us at +91 98222 12792.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but please note that disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the 'Last updated' date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Legal Compliance

This Privacy Policy is designed to comply with applicable Indian data protection laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.